Client Solutions Director

Austin, TX, United States

Job Summary

GLG is seeking a Client Solutions Director (known internally as Pod Leader) to oversee multiple client service teams within the Americas Client Solutions division of GLG, in our Austin, Texas office. The Pod Leader will work at the forefront of innovation by collaborating with business leaders to develop, communicate, and implement leading business performance improvement, technology, and people initiatives.

Specific responsibilities include (but are not limited to):

  • Manage multiple teams towards meeting or exceeding business targets (commercial, quality, and service)
  • Driving commercial and operational best practices within their pod through continuous improvement and close coaching of Team Leaders
  • Ensuring his/her teams meet or exceed their commercial, development, compliance, and people goals.
  • Develop managerial and commercial capabilities of Team Leaders
  • Collaborate with Team Leaders & Business Development to develop and implement account strategies for team’s book of business with a focus on key accounts & largest commercial opportunities
  • Ensures pods adherence to workflow, process, and compliance guidelines, optimizing load balancing and delegation to bring the best of GLG to every project, win majority market share and maximize Client commercial success
  • Spearhead the implementation of change initiatives by translating strategy into tactical actions for Team Leaders
  • Support talent planning for the pod, considering individual team hiring needs, broader budget considerations, retention of top performers, and needs and direction of the business
  • Support Sr. Leadership with business initiatives, communication, and priorities by contributing to brainstorming, strategy discussions, testing, implementation, and measuring the effectiveness
  • Champion change and build buy-in for change amongst the team. Exemplify GLG leadership and culture in and outside the team

 

An ideal candidate will have the following:

  • 6-8 years of client service or consulting experience with 2-4 years of direct management experience
  • Background in service operations or lean operations a plus
  • Results-oriented focus and track record of business growth/turnaround
  • Proven ability to manage multiple teams and create followership
  • Ability to thrive in a fast-paced, competitive, client service-oriented work environment
  • Experience with leading teams in a metrics-driven, entrepreneurial, and challenging environment
  • Passion for problem-solving and delighting clients
  • Outstanding communication skills and ability to engage with senior leadership
  • Prior success in global and cross-functional collaboration
  • Understanding of professional services firms, financial services or corporate clients. Interest in working across industries (energy, consumer, healthcare, technology financial services, etc.) 

 

 About GLG / Gerson Lehrman Group

GLG is the world’s leading platform connecting business to insight. Our clients rely on GLG’s 650,000+ member-experts and 2,000 employees around the globe to provide 24/7 insight and exceptional service within a rigorous compliance framework.

Since our founding in 1998, GLG has been connecting professionals with experts across fields. Today we make business smarter by connecting clients to our network of more than 650,000 experts, including business leaders, scientists, academics, former public-sector leaders, and the foremost subject matter specialists. We serve users at more than 1,400 companies in 40 countries in nearly every sector, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions.

GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.

Apply

EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.