Member Quality and Reputation Associate

Austin, TX, United States

The Member Quality & Reputation Team is responsible for ensuring the quality of the GLG Council Members. Member Quality & Reputation Associates are focused on screening Council Member profiles for potential quality issues, handling escalated situations, and making judgment calls alongside our Compliance team to resolve any issues that come up. They thrive in an ever-changing ambiguous environment, multitasking between various responsibilities. They are curious individuals who are excited about a problem solving, critical thinking and communication-driven role.

Responsibilities Include (but are not limited to):
• Review reports and profiles to determine adherence to the quality standards set forth within the GLG Councils;
• Investigate potential quality issues that are escalated from other GLG teams;
• Collaborate with multiple teams at GLG, including GLG’s Compliance team to protect the integrity of all GLG engagements and to ensure that Council Member profiles are complete, accurate and up-to-date;
• Influence and help develop new processes, guidelines, and protocols to improve the decision-making process around Council Management quality issues;
• Assist in identifying new ways to spot potential quality issues to enhance GLG’s screening capabilities;
• Communicate with Council Members and internal stakeholders to resolve any outstanding concerns;
• Performs other duties and responsibilities as assigned.

You will have most of the following:
• 2-5 years of experience in a compliance, risk management, quality control, communications, conflict management, or equivalent role;
• Strong written and verbal communication skills using a variety of communication channels (telephone, e-mail, in-person, etc.), with experience successfully and diplomatically handling challenging situations and conversations;
• Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment;
• Strong analytical, problem-solving and critical thinking skills;
• Ability to take initiative and be decisive;
• Willingness to mentor and guide fellow team members;
• Passion for fast-paced learning, especially in a technology-enabled environment;
• Passion for quality with a successful track record of working in a team environment;
• Ability to work effectively independently and collaboratively in a team.

About GLG / Gerson Lehrman Group
GLG's platform connects business to expertise for smarter, faster decisions. Our clients rely on GLG's 650,000+ member-experts and 1,800 employees around the globe to provide 24/7 insight and exceptional service within a rigorous compliance framework. Visit www.glg.it.
We believe strongly in our mission- and values-driven culture. Our core values drive our success. They are: learning & curiosity, responsibility, courage, judgment, fresh perspective, service, and integrity.

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EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.