Member Risk and Reputation Manager

Austin, TX, United States

The Member Reputation Manager is responsible for ensuring the quality of the GLG Council Members. They are focused on screening Council Member profiles for potential quality issues, handling escalated situations, and making judgment calls alongside our Compliance team to resolve any issues that come up. Member Reputation Managers thrive in an ever-changing ambiguous environment, multitasking between various responsibilities. They are curious individuals who are excited about a problem solving, critical thinking and communication-driven role.

Key Responsibilities:

 

  • Review reports and profiles to determine adherence to the quality standards set forth within the GLG Councils;
  • Investigate potential quality issues that are escalated from other GLG teams;
  • Collaborate with multiple teams at GLG, including GLG’s Compliance team to protect the integrity of all GLG engagements and to ensure that Council Member profiles are complete, accurate and up-to-date;
  • Develop new processes, guidelines, and protocols to improve the decision-making process around Council Management quality issues;
  • Identify new ways to spot potential quality issues to enhance GLG’s screening capabilities;
  • Develop detailed reports around complex cases and present findings to a review committee;
  • Communicate with Council Members and internal stakeholders to resolve any outstanding concerns;
  • Performs other duties and responsibilities as assigned.

 

The Ideal Candidate:

 

Across all positions, GLG seeks excellence, integrity, creativity, and professionalism. Specifically, we look for individuals who thrive in new environments and approach their work with precision and a drive to continually improve their overall skill-set and performance.

 

For this position we seek applicants with bachelor's or master’s degrees or equivalent work experience. The following factors will strengthen an applicant’s candidacy:

 

  • 2-5 years of experience in a compliance, risk management, quality control, communications, conflict management, or equivalent role;
  • Strong written and verbal communication skills using a variety of communication channels (telephone, e-mail, in-person, etc.), with experience successfully and diplomatically handling challenging situations and conversations;
  • Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment;
  • Strong analytical, problem-solving and critical thinking skills;
  • Ability to take initiative and be decisive;
  • Willingness to mentor and guide fellow team members;
  • Passion for fast-paced learning, especially in a technology-enabled environment;
  • Passion for quality with a successful track record of working in a team environment;
  • Ability to work effectively independently and collaboratively in a team.

About GLG / Gerson Lehrman Group

GLG's platform connects business to expertise for smarter, faster decisions. Our clients rely on GLG's 650,000+ member-experts and 1,800 employees around the globe to provide 24/7 insight and exceptional service within a rigorous compliance framework. Visit www.glg.it.

 

We believe strongly in our mission- and values-driven culture. Our core values drive our success. They are: learning & curiosity, responsibility, courage, judgment, fresh perspective, service, and integrity.

 

Notes: GLG does not allow employees to trade public equities or debt.  All prospective new hires are required to undergo a background check.

 

EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

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EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.