GLG is seeking Senior Associates for our Latin American-focused Client Service team in Austin, Texas, who have a strong interest in excelling at best-in-class service in a performance-driven, merit-based, and team-oriented environment.
Our Client Service team is the engine of GLG. Senior Associates work directly with our clients – professionals at the world’s top corporations, investment firms, management consultancies, and non-profits – to help them learn and make better decisions every day. Senior Associates facilitate custom learning solutions such as phone consultations, one-on-one meetings, surveys, reports, and consulting engagements with leading experts and executives.
Key responsibilities include:
- Executing custom learning projects for clients focused on or based in Latin America
- Engaging with clients daily by phone to understand and serve their learning needs and provide exceptional service
- Using language skills to recruit new experts to join our membership through targeted and timely outreach by phone, email, and other methods
- Maintaining accountability and responsibility for client projects and the overall client experience
- Collaborating with Team Leaders and other internal stakeholders to deliver on research needs to maximize commercial outcomes
As a Senior Associate, you will learn to:
- Excel in a fast-paced, metrics-driven, entrepreneurial, and challenging environment
- Communicate with clients to assess and scope their learning needs
- Develop strong, transferable business skills – including client service excellence, written and oral communication, client and account management, time management, negotiating, problem solving, project management, and the ability to achieve commercial targets
- Understand and deploy a broad range of custom learning products to creatively support clients
- Collaborate with colleagues on and across teams to build and shape a business
- Gain exposure to coaching and mentoring newer professionals
GLG seeks to attract employees from diverse personal, academic and professional backgrounds. We look for individuals who are passionate about our mission to transform how professionals learn and who embody GLG’s values: learning and curiosity, responsibility, courage, judgment, fresh perspective, service, and integrity.
Ideal candidates also have:
- Bachelor’s degree
- Written and verbal fluency in Portuguese and/or Spanish
- 2+ years of relevant or transferrable work experience
- Strong interest in developing the skills to excel at client service in a high-volume environment
- Superior communication (oral and written) and interpersonal skills
- Ability to work responsibly, both independently and collaboratively as needs warrant, in an ever-changing, and fast-paced environment
- Appreciation for the role data and metrics play in growing a business successfully
- Impeccable attention to detail and strong problem-solving skills
- Receptive to close coaching and feedback
- Insatiable desire to learn about new topics
About GLG / Gerson Lehrman Group
GLG's platform connects business to expertise for smarter, faster decisions. Our clients rely on GLG's 600,000+ member-experts and 1,600 employees around the globe to provide 24/7 insight and exceptional service within a rigorous compliance framework. Visit www.glg.it.
We believe strongly in our mission - and values-driven culture. Our core values drive our success. They are: learning & curiosity, responsibility, courage, judgment, fresh perspective, service, and integrity.
To learn more, visit www.GLG.it.
Notes: GLG does not allow employees to trade public equities or debt..
EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.