They are responsible for responding to and resolving inquiries from GLG Council Members and internal colleagues. They contribute to team initiatives including system and process improvement efforts to strengthen the overall quality of the GLG Councils.
Member Solutions Associates thrive in a fast-paced environment, multitasking between various responsibilities. They are curious individuals who are excited about a communication-driven role and problem solving with business and investment leaders. Whether it is walking the Managing Director of a Fortune 1000 company through GLG’s project workflow and payment platform or chatting with a new Council Member about building out their profile via our online chat feature, the Member Solutions Associate role is an exciting entry-level position in a growing global firm.
As a Member Solutions Associate, each day will present a variety of inquiries from both Council Members and colleagues requiring critical thinking and creative problem-solving skills. You will learn to master the Council Member relationship workflow while developing business acumen, time-management skills, professionalism, negotiation and communication skills. In our open and collaborative work space, you will communicate with colleagues across multiple GLG teams in a friendly, idea-sharing, and support-driven manner.
The Ideal Candidate:
Across all of our positions, GLG seeks excellence, integrity, creativity, and professionalism. Specifically, we look for individuals who thrive in new environments and approach their work with precision and a drive to continually improve overall skill-set and performance.
For this position, we seek applicants with bachelor's or master’s degrees from top-tier colleges or universities, or equivalent work experience. The following factors will strengthen an applicant’s candidacy:
Native level fluency in English.
Strong written and verbal communication skills using a variety of communication channels (telephone, e-mail, in-person, etc
Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment
Strong analytical and problem-solving skills
Passion for fast-paced learning, especially in a technology-enabled environment
Passion for high level customer service with a successful track record in working in a team environment
Ability to work effectively independently and/or collaboratively in a team
About GLG / Gerson Lehrman Group
GLG is the world’s leading platform for on-demand professional learning. Businesses rely on GLG to learn from 600,000+ member-experts; clients look to address complex strategic challenges and make better business decisions within a rigorous compliance framework. Headquartered in New York City, GLG’s 1,500+ employees work from offices in 12 countries. Visit www.GLG.it.
We believe strongly in our mission- and values-driven culture. Our core values drive our success. They are: learning & curiosity, responsibility, courage, judgment, fresh perspective, service, and integrity.
To learn more, visit www.GLG.it.
Other Highlights: Salary/Benefits: Competitive base salary plus eligibility for, depending on the role, a year-end performance-based discretionary bonus with comprehensive benefits program and a generous vacation and holiday schedule.
Notes: GLG does not allow employees to trade stocks or any other security that may present a conflict of interest or appearance of conflict of interest. Gerson Lehrman Group, Inc. also requires that all employees sign a confidentiality and non-compete agreement with our firm. We conduct background checks on all prospective new hires.
GLG is an equal opportunity employer. #LI/JS1Apply