Pod Leader

Dublin, IE

Job Summary

We are seeking candidates for a Vice President position for our Client Solutions team in Dublin. The Vice President will be responsible for managing a team towards meeting or exceeding business targets. They will also support the Business Unit (BU) leader with improving current commercial and operational best practices and develop people capabilities and skills through coaching, feedback, process confirmation, and motivation.

We offer you a long-term career, where you will constantly challenge yourself to learn and grow. Our performance achievement approach to performance management focuses on building on your strengths and maximize your potential. We are an organization that encourages diversity and as a meritocracy everyone will be given equal opportunities based on performance and aspirations.            

Specific responsibilities include (but are not limited to): 

Client & Commercial Leadership

  • Review and be on top of key leading and lagging indicators (i.e. yield, market share, quality, service, and commercial) for own pod and teams, and people on weekly basis (more often if needed)
  • Identify business gaps, facilitate / support problem solving sessions to identify root causes and potential corrective actions
  • Assess and prioritize corrective actions, ensure implementation and follow the best practices
  • Support teams as needed on key commercial opportunities and priorities (e.g. challenging / challenged projects)

 Talent Development

  • Coordinate people development in the pod through monthly 1x1s with Team Leaders, close coaching, training, and daily feedback. Ensure tracking levels across pod meet business unit Client Solutions splits and guidelines
  • Support team hiring needs (i.e. define demand for pod, make pod level hiring / budget recommendations, perform interviews, support decision making for BU)
  • Manage team calendar (i.e. vacations, training, client travel) to ensure proper service level is guaranteed across the team

 Process & Operating Effectiveness

  • Assess and prioritize corrective actions, ensure implementation follows the business best practices
  • Ensure own pod adheres to business unit best practices guidelines, follow up and owns process confirmations for workflow related best practices (e.g. intake, highlights, recruiting, etc.)
  • Attend and ensure team check-in / check-out are run per best practice
  • Ensure pod boards are properly used and up-to-date across team
  • Coordinate daily pod check-in, ensure priorities and load is balanced across teams, help define (override if needed) Team Leader’s teams priorities

 

GLG & PSF Ambassadorship

  • Support Senior Leadership with Client Solutions wide initiatives, communication, and priorities by contributing to brainstorming, strategy discussions, testing, implementation, and measuring effectiveness as requested
  • Serve as a Client Solutions stakeholder for broader GLG initiatives and thought partner to Sales and other BU leaders

  An ideal candidate will have the following:                          

  • 7 - 10 years’ experience demonstrating best in class client service capabilities
  • Proven ability to manage and motivate a team of client service professionals
  • Successful track record of working in fast paced, client service environment
  • Strong go-do attitude and track record of business growth / turnaround
  • Passion for problem solving and continuous improvement
  • Outstanding communication skills and willingness to call and engage senior professionals
  • Understanding of consulting firm and professional services firms’ clients. Interest in working across industries (energy, consumer, healthcare, technology, business services, real estate, etc.)
  • Undergraduate or graduate result of 2:1 or higher in a biological, clinical, life sciences or health economics or policy subject, or equivalent work experience is preferred but not a requirement
  • Fluency in English and 1 or more European language is preferred but not a requirement (i.e. German, Swedish, French, Russian, Spanish, Italian, etc.)

 

 

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EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.