Research / client support

Junior Client Solutions Associate | July 2020 Start

Austin, TX, United States

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GLG is seeking recent graduates to join our Client Solutions team in Austin, Texas, who have a strong interest in excelling at best-in-class client service in a performance-driven, merit-based, and team-oriented environment.

Our Client Solutions team is the engine of GLG. After completing an initial training period, Junior Associates spend the first six to eight months learning how to recruit new experts into GLG’s global membership and the client service skills they need to be effective in the role. Junior Associates are promoted to Senior Associates after achieving specific quantitative and qualitative goals. Senior Associates continue to hone their client service skills and work directly with our clients – professionals at the world’s top corporations, investment firms, management consultancies, and non-profits – to help them learn and make better decisions every day. Senior Associates do so by facilitating custom learning solutions such as phone consultations, one-on-one meetings, surveys, reports, and consulting engagements with leading experts and executives.

Specific Junior Associate responsibilities include (but are not limited to):

  • Recruiting new experts to join our global membership through targeted lead generation and timely outreach by phone, email, and other methods
  • Interacting with GLG’s experts daily to understand their capabilities and knowledge on specific client requests
  • Supporting more senior team members on all aspects of client engagement
  • Learning our compliance policies and procedures to protect the integrity of client engagements

After achieving the goals of a Junior Associate within six to eight months, key Senior Associate responsibilities include:

  • Executing custom learning projects for clients
  • Engaging with clients daily by phone to understand and serve their learning needs and provide exceptional service
  • Continuing to recruit new experts to join our membership through targeted lead generation and timely outreach by phone, email, and other methods
  • Maintaining accountability and responsibility for client projects and the overall client experience
  • Collaborating with our Business Development team to grow revenue and ensure retention on existing accounts

As a member of the Client Solutions team, you will learn to:

  • Excel in a fast-paced, metrics-driven, entrepreneurial, and challenging environment
  • Communicate with clients to assess and scope their learning needs
  • Develop strong, transferable business skills – including client service excellence, written and oral communication, client and account management, time management, negotiating, problem-solving, project management, and the ability to achieve commercial targets
  • Understand and deploy a broad range of custom learning products to creatively support clients
  • Collaborate with colleagues on and across teams to build and shape a business
  • Mentor newer professionals

An ideal candidate will have the following:

  • Bachelor’s degree or higher (required)
  • Strong interest in developing the skills to excel at client service in a high-volume environment
  • Superior communication (oral and written) and interpersonal skills
  • Ability to work responsibly, both independently and collaboratively as needs warrant, in an ever-changing, and fast-paced environment
  • Appreciation for the role data and metrics play in growing a business successfully
  • Impeccable attention to detail and strong problem-solving skills
  • Receptive to close coaching and feedback
  • Insatiable desire to learn about new topics
  • Proficiency in any of the following languages a plus: Spanish, Portuguese, and/or Mandarin

    About GLG / Gerson Lehrman Group
    GLG’s platform connects business to expertise for smarter, faster decisions. Our clients rely on GLG’s 650,000+ member-experts and 1,800 employees around the globe to provide 24/7 insight and exceptional service within a rigorous compliance framework. Visit www.glg.it.

    EEO Policy Statement

    Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.