Research / client support

Scheduling Coordinator

Austin, TX, United States

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Job Summary
Scheduling Coordinators (known internally as Project Support Specialists) are responsible for scheduling consultations between GLG’s clients and selected Council Members, including business leaders, scientists, academics, former public sector leaders and subject matter specialists. Scheduling Coordinators will develop a deep understanding of GLG’s business model, project lifecycles, and end-client markets. Scheduling Coordinators will also acquire experience and expertise in client servicing and professional communication.

Specific responsibilities include (but are not limited to):

  • Schedule consultations between GLG’s clients and Council Members and provide support in an efficient, personable, and thorough manner
  • Appreciate the urgency of competing projects and prioritize accordingly
  • Handle requests outside of standard business hours and on weekends as needed
  • Navigate requests with varying compliance requirements and client-specific preferences
  • Establish and build strong working relationships with GLG Client Solutions colleagues and clients
  • Successfully execute against project objectives, seeing each project through to completion
  • Align with and develop an understanding of a specific end-client market

An ideal candidate will have the following:

  • 1-2 years in a customer service role. Previous scheduling or coordinating experience is a plus
  • Availability to work one of the following shifts:
    • 8:30 AM - 5:30 PM OR
    • 11:00 AM - 8:00 PM
  • Superior communication and interaction skills, including demonstrated oral and written abilities
  • Demonstrated commitment and attention to detail, ideally in a high-volume, fast-paced environment
  • Strong problem-solving skills
  • Passion for fast-paced learning, especially in a technology-enabled environment
  • Ability to communicate and manage relationships across the full professional spectrum including senior colleagues and extremely senior outside professionals
  • Interest in building a business and in all business-building related activities
  • Experience working with online ticketing systems (i.e., Zendesk)
  • Ability to think creatively and focus on opportunities for growth
  • Strong desire to work in a team
  • Ability and initiative to handle increasing responsibility over time

About GLG / Gerson Lehrman Group

GLG is the world’s knowledge marketplace. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of 700,000+ experts (and the hundreds of new experts we recruit every day).

We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.

GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.

To learn more, visit www.GLG.it.

EEO Policy Statement

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.