Research / client support

Senior Client Solutions Associate - Healthcare | New York

New York, NY, United States

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GLG is seeking Senior Associates for our healthcare-focused Client Solutions team who have a strong interest in excelling at best-in-class service in a performance-driven, merit-based, and team-oriented environment.

Job Summary
Our Client Solutions team is the engine of GLG. Senior Associates work directly with our clients to help them learn and make better decisions every day. Our Healthcare Associates in New York will work directly with our healthcare clients to facilitate custom learning solutions such as phone consultations, one-on-one meetings, surveys, reports, and consulting engagements with leading experts and executives.

As a Senior Associate, you will learn to:

  • Research key themes and companies in the biotech, medtech and healthcare services industries
  • Interact with senior healthcare executives and Key Opinion Leaders
  • Excel in a fast-paced, metrics-driven, entrepreneurial, and challenging environment
  • Communicate with biotech, medtech and healthcare services clients to assess and scope their learning needs
  • Develop strong, transferable business skills – including client service excellence, written and oral communication, client and account management, time management, negotiating, problem solving, project management, and the ability to achieve commercial targets
  • Understand and deploy a broad range of custom learning products to creatively support clients
  • Collaborate with colleagues on and across teams to build and shape a business
  • Gain exposure to coaching and mentoring newer professionals

Specific responsibilities include (but are not limited to):

  • Executing custom learning projects for clients
  • Engaging with clients daily by phone to understand and assist their learning needs and provide exceptional service
  • Identification of relevant healthcare themes to proactively engage with clients and drive new projects
  • Recruit new healthcare executives and Key Opinion Leaders to join our membership through targeted and timely outreach by phone, email, and other methods
  • Maintaining accountability and responsibility for client projects and the overall client experience
  • Collaborating with Team Leaders and other internal stakeholders to deliver on research needs to maximize commercial outcomes

An ideal candidate will have the following:

  • Bsc/MSc in a relevant discipline with 1+ years of post-graduate relevant or transferable work experience (e.g., within the pharmaceutical, biotech, medical device or broader life sciences sector)
    • PhD in relevant discipline a plus (e.g., Biochemistry, Biotechnology, Biology, Chemistry, Biomedical Sciences)
  • Strong interest in developing the skills to excel at client service in a high-volume environment
  • Superior communication (oral and written) and interpersonal skills
  • Ability to work responsibly, both independently and collaboratively as needs warrant, in an ever-changing, and fast-paced environment
  • Appreciation for the role data and metrics play in growing a business successfully
  • Impeccable attention to detail and strong problem-solving skills
  • Receptive to close coaching and feedback
  • Insatiable desire to learn about new topics

About GLG / Gerson Lehrman Group

GLG’s platform connects business to expertise for smarter, faster decisions. Our clients rely on GLG’s 700,000+ member-experts and 1,800 employees around the globe to provide 24/7 insight and exceptional service within a rigorous compliance framework. Visit www.glg.it.

EEO Policy Statement

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.