Client Solutions Manager -TMT Equities

London, GB

Specific responsibilities include (but are not limited to):

 

Revenue Promotion: 

• Leading on a high performing client solutions team, supporting key client accounts • Facilitating timely educational interactions between our experts and our clients, to permit our clients to make more informed business decisions with confidence • Taking accountability and responsibility for a full book of complex clients by serving as a thought partner to design and deliver on custom projects • Innovating around products and services that will lead to growth in usage and revenue from your clients, and work with Client Solutions, Sales, and Product teams to bring ideas to fruition 

Client Service & Membership Management: 

• Deliver world-class client service marked by high levels of responsiveness, accuracy, insight, urgency, attention to detail, professionalism, follow-through, and enthusiasm, and serve as an example of excellence in client service to others within GLG
• Promote a culture around custom recruiting by attracting new Council Members to participate in time-sensitive engagements 
• Establish and foster strong relationships with GLG’s primary asset, our Council Members, to build loyalty and to create meaningful consulting engagements for them
• Build and maintain relationships with key users at client firms including senior level executives
• Thoughtfully promoting top experts within sector specialization, both internally and externally
• Partnering with compliance and product teams to innovate around our platform to minimize friction for clients and experts

Compliance & Confidentiality: 

• Exercise flawless judgment around GLG’s policies and procedures for protecting the integrity of client engagements
• Clearly communicate to clients and Council Members the integrity and value of GLG’s compliance platform
• Implement GLG’s policies and procedures for protecting the integrity of client engagements and train new employees in those procedures
• Suggest innovation around GLG’s compliance platform to minimize friction for clients and/or experts, and work with compliance and product teams to execute 

Company-Wide Collaboration: 

• Manage key strategic initiatives as requested by GLG leadership • Work in collaborative interoffice teams to grow and promote client relationships.

An ideal candidate will have the following:

 

  • Bachelors or higher degree from a top-tier university with a minimum 2:1 or equivalent work experience
    • 2-4 years’ experience in a client-facing role, or commensurate experience in the TMT sector.
    • Proven track record in people management, talent development, training, phone based outreach, sales, or recruitment
    • Passion for solving complex problems and executing best-in-class customer service
    • Demonstrated commitment, judgment, emotional maturity, and intensity, ideally in a fast-paced, multi-task-oriented environment • Superior communication skills, including oral, written, and presentation abilities • Ability to work to tight deadlines and manage multiple projects simultaneously
    • Demonstrated client service and relationship management skills in EMEA region 

About GLG / Gerson Lehrman Group

GLG’s platform connects business to expertise for smarter, faster decisions. Our clients rely on GLG’s 650,000+ member-experts and 1,800 employees around the globe to provide 24/7 insight and exceptional service within a rigorous compliance framework. Visit www.glg.it.

 

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EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.