Project Support Specialist

London, GB

GLG is seeking a highly self-motivated and enthusiastic individual to join the Project Support Team in London.  Project Support Specialists (PSS) are responsible for scheduling calls between GLG’s clients and selected Council Members, global key opinion leaders and senior industry executives acting in a consultative capacity.  To facilitate these engagements, the PSS will work closely with both client-facing GLG Research professionals and GLG’s sophisticated client base, which includes executives from leading financial and investment houses. As a PSS, you will develop a deep understanding of GLG’s business model and end-client markets as well as acquire incredible client service experience in a dynamic, high-intensity environment.

Key Responsibilities:

  • Schedule calls between GLG clients and requested Council Members (experts)
  • Navigate requests with compliance requirements and client-specific preferences
  • Establish and build strong working relationships with internal Research partners
  • Successfully execute against scheduling request objectives, seeing each project through to completion
  • Appreciate the urgency of scheduling calls and prioritizing accordingly in order to provide timely client service 
  • Demonstrate adaptability in a fast-paced, dynamic work environment

 

Required Skills:

We seek applicants with an undergraduate degree and/or equivalent experience in client facing administration within fast-paced atmospheres. Ideal candidates will exhibit a passion for detail and accuracy, along with a strong willingness to learn in an evolving tech-savvy environment. Across all of our positions, we insist upon excellence, integrity, creativity, and a high-level of professionalism. The following factors will strengthen an applicant’s candidacy:

  • Demonstrate commitment and attention to detail, ideally in a high-volume, fast-paced environment;
  • Demonstrate adaptability in a fast-paced, dynamic work environment;
  • Superior phone communication and interaction skills, including demonstrated oral and written abilities;
  • Strong problem-solving skills;
  • Passion for fast-paced learning, especially in a technology-enabled environment;
  • Ability to communicate and manage relationships across the full professional spectrum including senior colleagues and extremely senior outside professionals;

Candidates with language proficiency will have a distinct advantage when applying. We are currently seeking advanced/business French and German speakers.

We seek bright, positive and flexible people who also:

  • Act with the highest integrity and professionalism in all their endeavors
  • Think creatively and focus on opportunities for growth
  • Express a strong desire to work in a team
  • Are fun to work with
  • Demonstrate the ability and initiative to handle increasing responsibility over time

 

About GLG/Gerson Lehrman Group:   GLG is the world's leading platform for professional learning. Business leaders, investors, consultants, social entrepreneurs, and other top professionals rely on GLG to learn in short- and long-term engagements from a membership of more than 400,000 experts. Clients partner with GLG to address their most complex strategic challenges, make better business decisions, and advance their careers through conversations, mentorships, small group convenings, surveys, and other interactions—all within a rigorous compliance framework. Global, technology-driven, and nimble, GLG’s 1,000 employees work in 22 offices in 12 countries.

We believe strongly in our mission- and values-driven culture. Our core values drive our success. They are: learning & curiosity, responsibility, courage, judgment, fresh perspective, service, and integrity.

To learn more, visit www.GLG.it.

Other Highlights:

Salary/Benefits: Competitive base salary plus eligibility for, depending on the role, a year-end performance-based discretionary bonus with comprehensive benefits program and a generous vacation and holiday schedule.

Notes:  GLG does not allow employees to trade stocks or any other security that may present a conflict of interest or appearance of conflict of interest. Gerson Lehrman Group, Inc. also requires that all employees sign a confidentiality and non-compete agreement with our firm. We conduct background checks on all prospective new hires. 

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EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.