The PSS will work closely with both client-facing GLG Research professionals and GLG’s sophisticated client base, which includes executives from leading financial and investment houses. As a PSS, you will develop a deep understanding of GLG’s business model and client markets as well as having an opportunity to develop excellent client service experience.
Specific responsibilities include (but are not limited to):
- Schedule phone consultations between GLG clients and requested Council Members (experts)
- Ability to stay organized, particularly with high email volume while maintaining consistent attention to detail
- Navigate requests with compliance requirements and client-specific preferences
- Demonstrate adaptability in a fast-paced, technology-enabled work environment
- Successfully execute against scheduling request objectives, seeing each project through to completion with a focus on providing timely client service
- Establish and build strong working relationships with internal stakeholders and Research partners
An ideal candidate will have the following:
- Undergraduate degree and/or equivalent experience of client/customer service.
- Able to autonomously prioritize tasks in order of urgency
- Superior phone communication and interaction skills, including demonstrated oral and written abilities;
- Strong problem-solving skills;
- Passion for fast-paced learning
- Ability to communicate and manage relationships across the full professional spectrum including internal and external stakeholders
Candidates with language proficiency will have a distinct advantage when applying. We are currently seeking advanced/business German speakers
We seek bright, positive and flexible people who also:
- Act with the highest integrity and professionalism in all their endeavors
- Think creatively and focus on opportunities for growth
- Are team orientated
- Demonstrate the ability and initiative to handle increasing responsibility over time
About GLG / Gerson Lehrman Group
GLG is the world’s leading platform for on-demand professional learning. Businesses rely on GLG to learn from 600,000+ member-experts; clients look to address complex strategic challenges and make better business decisions within a rigorous compliance framework. Headquartered in New York City, GLG’s 1,500+ employees work from offices in 12 countries. Visit www.GLG.it.
We believe strongly in our mission- and values-driven culture. Our core values drive our success. They are: learning & curiosity, responsibility, courage, judgment, fresh perspective, service, and integrity.
To learn more, visit www.GLG.it.
EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.