Research Manager

London, GB

Specific responsibilities include (but are not limited to): 

Revenue Promotion:

  • Be a leader on a high performing research team, supporting key client accounts
  • Facilitate timely educational interactions between our experts and our clients, to permit our clients to make more informed business decisions with confidence
  • Own accountability and responsibility for a full book of complex clients by serving as a thought partner to design and deliver on custom projects
  • Innovate around products and services that will lead to growth in usage and revenue from your clients, and work with Research, Sales, and Product teams to bring ideas to fruition

 

Client Service & Membership Management:

  • Deliver world-class client service marked by high levels of responsiveness, accuracy, insight, urgency, attention to detail, professionalism, follow-through, and enthusiasm, and serve as an example of excellence in client service to others within GLG
  • Promote a culture around custom recruiting by attracting new Council Members to participate in time-sensitive engagements
  • Establish and foster strong relationships with GLG’s primary asset, our Council Members, to build loyalty and to create meaningful consulting engagements for them
  • Build and maintain relationships with key users at client firms including senior level executives
  • Thoughtfully promoting top experts within sector specialization, both internally and externally
  • Partnering with compliance and product teams to innovate around our platform to minimize friction for clients and experts

 

Market Trends & Product Innovation:

  • Develop and maintain deep knowledge of the Emerging Market region through industry news sources, client and industry expert engagement, and by leveraging existing networks and associations
  • Generate ideas, innovate around products, and generally develop cutting edge client service product offerings for our clients 

 

Compliance & Confidentiality:

  • Exercise flawless judgment around GLG’s policies and procedures for protecting the integrity of client engagements
  • Clearly communicate to clients and Council Members the integrity and value of GLG’s compliance platform
  • Implement GLG’s policies and procedures for protecting the integrity of client engagements and train new employees in those procedures
  • Suggest innovation around GLG’s compliance platform to minimize friction for clients and/or experts, and work with compliance and product teams to execute

 

Company-Wide Collaboration:

  • Manage key strategic initiatives as requested by GLG leadership
  • Work in collaborative interoffice teams to grow and promote client relationships

 

We seek bright, positive and flexible people who also:

  • Act with the highest integrity and professionalism in all their endeavors
  • Remain calm under pressure
  • Think creatively and focus on opportunities for growth for both the business and GLG professionals
  • Exhibit relentless attention to detail
  • Possess a strong desire to work in a team and manage others
  • Demonstrate the ability and initiative to handle increasing responsibility over time
  • Have an understanding of and awareness of financial markets (particularly private equity), consulting firms, and corporations

 

An ideal candidate will have the following:

  • Bachelors or higher degree from a top-tier university (or equivalent work experience), with a minimum 2:1 or equivalent work experience
  • 2-4 years’ experience in a client-facing role, or commensurate experience in consulting, private equity, executive recruiting, or relevant industry  
  • Proven track record in people management, talent development, training, phone based outreach, sales, or recruitment
  • Passion for solving complex problems and executing best-in-class customer service
  • Demonstrated commitment, judgment, emotional maturity, and intensity, ideally in a fast-paced, multi-task-oriented environment
  • Superior communication skills, including oral, written, and presentation abilities
  • Ability to work to tight deadlines and manage multiple projects simultaneously
  • Demonstrated client service and relationship management skills in EMEA region

 

 

About GLG / Gerson Lehrman Group

GLG is the world’s leading membership for professional learning. Business leaders, investors, consultants, social entrepreneurs, and other top professionals rely on GLG to learn in short- and long-term engagements from more than 500,000 members and other experts. Clients partner with GLG to address their most complex strategic challenges, make better business decisions, and advance their careers through conversations, mentorships, small group meetings, surveys, and other interactions—all within a rigorous compliance framework. Headquartered in New York City, GLG’s 1,400 employees work from offices in 12 countries. 

 

We believe strongly in our mission - and values-driven culture. Our core values drive our success. They are: learning & curiosity, responsibility, courage, judgment, fresh perspective, service, and integrity.

 

To learn more, visit www.GLG.it.

 

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EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.