Client Solutions Manager, Healthcare – Public Equity

London, GB

Client Solutions Manager, Healthcare – Public Equity

GLG is seeking a Client Solutions Manager to join our growing Healthcare (HC) team within Public Equity Client Solutions in London. The Manager position is a key role within GLG where you will be responsible for a defined portfolio of sophisticated financial services clients that invest in publicly traded healthcare corporations, comprising many of the world’s largest hedge funds, long-only funds, and mutual funds. 

The Client Solutions Manager is tasked with facilitating, managing and executing primary research deliverables for investment professionals at leading asset managers. This work supports both bottom-up and top-down value drivers critical to equity investing, allowing our financial services clients to develop a deep, multi-dimensional view of companies, industries, products, and geographies.

Key responsibilities include (but are not limited to):

  • Taking accountability and responsibility for a full book of complex clients by serving as a thought partner to design and deliver on custom projects
  • Driving best-in-class client engagement and experience in a defined portfolio of accounts that invest in publicly listed healthcare, pharmaceutical, biotechnology, medical device and diagnostic companies. This relationship development will stem from in-person client meetings, project execution and telephone interactions.
  • Facilitating educational interactions between GLG Council Members (experts) and our clients. This involves fulfilling time-sensitive requests through building and qualifying primary populations of relevant experts. Most GLG client/expert interactions consist of telephone consultations, but the role also involves scoping out and pitching beyond-the-call engagements, including surveys, events and in-depth engagements.
  • Supporting the development of in-person and virtual content with leading experts relevant to the Public Equity healthcare client segment
  • Developing relationships with GLG’s most respected senior executives and key opinion leaders (KOLs) in the healthcare and life sciences industry, as well as recruiting new experts into the GLG Councils through research, networking, and direct outreach.
  • Demonstrating excellent communication, good judgment, effective collaboration, and account/client ownership skills
  • Delivering world-class client service marked by high levels of responsiveness, accuracy, insight, urgency, attention to detail, professionalism, follow-through, enthusiasm, and serving as an example of excellence in client service to others within GLG
  • Developing and implementing account management strategies, in close collaboration with leadership and sales teams to grow revenue and ensure retention of existing accounts
  • Exercising flawless judgment around GLG’s policies and procedures for protecting the integrity of our client engagements
  • Coaching, mentoring and developing junior team members through active performance management
  • Towards the end of tenure, opportunity to manage a team of junior to mid-level professionals to meet commercial and service targets for client accounts and/or take on greater responsibility for client service at large revenue accounts

An ideal candidate will have the following:

GLG attracts employees from the most distinctive academic and professional backgrounds.  We are looking for smart, curious individuals that have a passion for learning and want to join a fast-paced environment where no two days are the same.

  • The ideal candidate would also have a doctorate degree (PhD) within a medical or life sciences subject or a proven ability to quickly understand clinical trial data, disease areas, therapeutic targets and mechanisms of action for specific drugs/devices (minimum requirement, Bachelor’s in a biosciences subject).
  • 3-5 years of work experiences in a client-facing role in relevant industries such as life sciences consulting, equity research, market research, financial services, account management or medical communications
  • Interest in the healthcare and life sciences industry as well as interest in financial markets, with a focus on Public Equity (funds that invest in publicly listed corporations)
  • Demonstrated performance and business judgment, in some or all of the following areas: negotiation, research, networking with senior professionals, business development, corporate development, product development and/or product management
  • Ability to work to tight deadlines, manage multiple projects simultaneously and prioritising activities effectively, while ensuring a high level of accuracy and attention to detail
  • Demonstrated client service and relationship management skills
  • Outstanding communication skills, oral, written and presentation abilities, and willingness to conduct telephone outreach to senior experts

About GLG / Gerson Lehrman Group

GLG is the world’s leading platform connecting professionals with expertise. We pair businesses and non-profits in every sector with the largest network of experts from around the globe to drive smarter, faster decisions and help make the world work better. Our clients rely on GLG’s 650,000+ member-experts and almost 2,000 employees to provide 24/7 insight and exceptional service within our rigorous compliance framework. We bring the power of insight to every great professional decision.

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EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.