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Senior Team Leader – Clients Solutions, EMEA

London, GB

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Senior Team Leader – Clients Solutions, EMEA

Public Equity, Financial Services, London

GLG is seeking a Senior Team Leader to oversee a fast-growing team of client solutions professionals in the EMEA Public Equity business segment of Financial Services at GLG International in London.

The Equities Generalist desk is tasked with facilitating, managing and executing primary research for investment professionals at asset managers adopting a long-only and long-short approach, including some of the world’s largest mutual funds, pension funds, sovereign wealth funds and hedge funds. GLG connects clients to industry experts and helps support both bottom-up and top-down value drivers critical to equity investing, allowing our financial services clients to develop a deep, multi-dimensional view of companies, industries and geographies.

The Senior Team Leader plays a crucial leadership role in GLG’s service organization, overseeing and executing short and mid-term client engagements for fund managers, analysts and directors of research at leading asset management firms. The Senior Team Leader is responsible for ensuring their team develops best-in-class commercial and servicing behaviours, compliance judgement and talent management skillsets. The role also involves partnering with business development in expanding high-value client relationships and working with EMEA Public Equity leadership to develop and implement performance improvement initiatives and training programs for the wider segment.

Specific responsibilities include (but are not limited to):

  • Managing and leading a team of junior, mid-tier and tenured professionals by actively monitoring operational and servicing performance as well as commercial output with a view to driving revenue upside and winning competitive share.
  • Scaling talent at varying levels of tenure on the Generalist team via continuous assessment and evaluation of appropriately calibrated development goals and performance.
  • Coaching early-stage people managers in order to support the wider team’s continued professional development and acting as a talent management force-multiplier.
  • Role-modelling best-in-class service behaviours with GLG clients through directly managing a portfolio of top-tier clients and/or senior users
  • Developing and implementing strategies for user engagement with top-tier client accounts in close collaboration with EMEA Public Equity leadership and sales teams, including in-person meetings and phone engagement with existing clients and partnering with sales to prospect new accounts
  • Implementing new initiatives across the team and segment, including the planning, execution and tracking of associated adoption and performance improvement.
  • Supporting learning and development sessions to train the next generation of talent on building differentiated client relationships via thoughtful and proactive client-facing outreach.

Our expectation is for this successful candidate to be fully accountable for a client solutions team responsible for servicing some of GLG EMEA’s largest revenue accounts. The individual occupying this role will be viewed as a GLG leader, and therefore a trusted enabler for the success of the overall Public Equity segment in Financial Services and a recognised contributor to cross-segment scaling initiatives.

 
An ideal candidate will have the following:

  • 6-8 years’ experience demonstrating best-in-class client service capabilities, ideally working with financial services clients
  • Proven ability to manage, motivate, retain and grow a team of client service professionals
  • Successful track record of working in fast-paced, multi-tasking environment
  • Interest in the Public Equity markets, fundamental research and broad understanding of financial services clients
  • Interest in working on quick turnaround client engagements that span a range of industries, companies and geographies
  • Excellent written and oral communication skills, including the ability to project professionalism and competence in front of clients.
  • Solutions-oriented attitude and track record of business growth / turnaround
  • Passion for problem-solving
  • Outstanding senior stakeholder management skills

About GLG / Gerson Lehrman Grouop

GLG is the world’s leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision. Businesses rely on GLG to learn from 600,000+ member-experts; clients look to address complex strategic challenges and make better business decisions within a rigorous compliance framework. Headquartered in New York City, GLG’s 1,500+ employees work from offices in 12 countries.

 

We believe strongly in our mission- and values-driven culture. Our core values drive our success. They are: learning & curiosity, responsibility, courage, judgment, fresh perspective, service, and integrity.

 

To learn more, visit www.GLG.it.

 

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EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

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