Senior Team Leader, Healthcare – Clients Solutions, EMEA

London, GB

GLG is seeking a Senior Team Leader to oversee a fast-growing Healthcare team of client solutions professionals in the Public Equity business segment within EMEA Financial Services at GLG in London.

The Healthcare (HC) Equities desk is tasked with facilitating, managing and executing primary research deliverables for investment professionals at asset managers investing in publicly traded HC companies, including some of the world’s largest mutual funds, pension funds, sovereign wealth funds and hedge funds. This content supports both bottom-up and top-down value drivers critical to equity investing, allowing our financial services clients to develop a deep, multi-dimensional view of companies, industries, products, and geographies.

The Senior Team Leader will play a crucial leadership role in GLG’s service organization, overseeing and executing short and mid-term client engagements for fund managers, analysts and directors of research at leading asset management firms, whilst ensuring their team develops best-in-class commercial and servicing behaviours, compliance judgement and talent management skillsets. The successful candidate would also need to partner with business development in expanding high-value client relationships in EMEA and would be directly accountable for the GLG HC content offering for clients in EMEA, including hosting in-person and virtual events between HC thought leaders (executives and physicians) and GLG clients, serving as a moderator for these discussions.

Specific responsibilities include (but are not limited to):

Team Leadership:

  • Managing and leading a team of junior, mid-tier and tenured healthcare (HC) client solutions professionals by actively monitoring operational and servicing performance as well as commercial output with a view to driving revenue upside and winning competitive share.
  • Scaling talent at varying levels of tenure on the Healthcare team via continuous assessment and evaluation of appropriately calibrated development goals and performance.
  • Coaching early-stage people managers in order to support the wider team’s continued professional development and acting as a talent management force-multiplier.

Commercial and Operational Leadership:

  • Developing and implementing strategies for user engagement with top-tier client accounts in close collaboration with EMEA Public Equity leadership and sales teams, including in-person meetings and phone engagement with existing clients and partnering with sales to prospect new accounts
  • Implementing new initiatives across team and segment, including planning and execution stages and tracking associated adoption and performance improvement.
  • Role-modelling best-in-class service behaviours with GLG clients through directly managing a portfolio of top-tier clients and/or senior users
  • Supporting segment-wide training sessions to train the next generation of talent on building differentiated client relationships via thoughtful and proactive client-facing outreach.

 

 

Healthcare Content Leadership:

  • Building relationships with key thought leaders in the HC space to develop cutting edge in-person and virtual event content, including roundtables, teleconferences, webcasts, facility tours, conference events, and panels
  • Hosting both virtual events and in-person roundtables in London and at medical conferences across Europe, between HC thought leaders and GLG clients, serving as a moderator for these discussions
  • Interviewing GLG experts for custom transcripts on key topics for our GLG transcript library
  • Building on existing industry expertise to become an internal expert on HC across the following sub-sectors: Pharmaceuticals, Biotechnology and Medical Devices, as well as Life Science Tools and Reagents, Hospital and Healthcare Services and Healthcare IT
  • Contributing to the design, development, positioning and marketing of our HC solutions/products
  • Partnering with HC-focused clients on bespoke solutions and contributing to new product innovation
  • Leveraging content for prospecting new clients in partnership with sales team and spearheading user engagement strategy for HC equities clients
  • Developing a thorough understanding of the GLG compliance framework specific to the interaction with HC experts to protect the integrity of client engagements.

Our expectation is for the successful candidate to be fully accountable for the HC client solutions team servicing some of GLG EMEA’s largest revenue accounts. The individual occupying this role will be viewed as a GLG leader, and therefore a key contributor to the overall performance of the Public Equity segment in the Client Solutions, EMEA.

An ideal candidate will have the following:

  • 6+ years’ experience demonstrating best-in-class client service capabilities, ideally working with financial services clients, or holding a leadership position within a market research or consultancy firm focused on the life sciences industry
  • The ideal candidate would also have a doctorate degree (PhD) within the medical or life sciences industry or a proven ability to quickly understand clinical trial data, disease areas, therapeutic targets and mechanisms of action for specific drugs/devices
  • Direct line management experience, including proven ability to train, motivate, retain and grow a team of client service professionals
  • Ability to connect the dots between trending topics and public equity investor priorities and then programming and hosting in-person and virtual events based on the market catalysts
  • Ability to engage senior HC thought leaders, including the top physicians in a specific field (key opinion leaders) and C-level executives
  • Passion for problem-solving and outstanding senior stakeholder management skills
  • Excellent written and oral communication skills, including the ability to project professionalism and competence in front of clients.
  • Interest in the Public Equity markets and engaging with financial services clients
  • Solutions-oriented attitude and track record of business growth / turnaround
  • Strong work ethic, judgment and desire to work in an autonomous and fast-paced, deadline-driven environment
  • Strong relationship-building skills

 

About GLG / Gerson Lehrman Group

GLG is the world’s leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision. Businesses rely on GLG to learn from 600,000+ member-experts; clients look to address complex strategic challenges and make better business decisions within a rigorous compliance framework. Headquartered in New York City, GLG’s 1,500+ employees work from offices in 12 countries.

We believe strongly in our mission- and values-driven culture. Our core values drive our success. They are: learning & curiosity, responsibility, courage, judgment, fresh perspective, service, and integrity.

To learn more, visit www.GLG.it

EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

 

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EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.