AVP, Council Member Experience and Strategy

New York, NY, United States

Job Summary

GLG is committed to providing the best experience possible for our council members – those 600,000+ professionals and subject matter experts who consult with our clients to provide insights for their critical business decisions.  

The AVP, Council Member Experience and Strategy will drive initiatives to help transform the experience of our council members. 

The role offers exposure to a broad range of topics including strategy, customer insights, operational improvement, product development, and marketing.  In this role, you will work cross-functionally with GLG business lines, product, engineering, and operational functions to identify improvement opportunities and implement change.

This opportunity offers a great deal of autonomy to own and drive forward projects.

We are looking for a seasoned professional with experience developing strategies and driving change in an entrepreneurial environment.  The right candidate will need to be thoughtful and execution-oriented at the same time – while there is a substantial analytical component to this role, the opportunity is very much about ‘doing’ and rapidly implementing ideas which can drive GLG forward.


Day-to-day responsibilities will include, but not be limited to:

  • Gather customer insight to inform solutions: conduct primary research (in depth interviews, surveys, review of customer inquiries) to prioritize and evolve initiatives to improve the experience of our council members.
  • Identify levers to improve customer satisfaction: leverage data and experience to identify levers to improve the net promoter score (NPS) of our council members and to help generate buy-in for driving initiatives
  • Develop messaging and external communication: collaborate with product, marketing, and other stakeholders to improve communication to council Members and ensure consistency of message across channels
  • Drive analytical problem solving: deploy strong general problem solving and analytical skills to diagnose issues, test hypotheses, and develop solutions to a range of strategic and operational business problems
  • Presentation preparation and development: develop written and verbal communications to inform and align with key decision makers
  • Partner with product, engineering, and other stakeholders: partner with engineering to prioritize a technology development roadmap to transform the experience of our council members. Partner with stakeholders throughout the organization to collaborate on strategy and align on priorities.
  • Program management: lead and coordinate multiple resources across the company to execute key strategic programs
  • Drive and implement change: work with teams across the organization to implement strategic recommendations

 

An ideal candidate will have the following:

  • Undergraduate degree from a tier 1 university and MBA or other advanced degree
  • 3-5 years of experience within a tier 1 management consultancy or similar strategy function
  • At least 2-3 years of experience in an operating role, ideal relating to customer insights, product management, product marketing, customer insights, or similar
  • Excellent communication skills, including comfort interacting with senior internal and external stakeholders
  • Top quartile performance within peer group throughout education and career
  • Broad strategic thinker able to pick up and engage on a broad range of business topics
  • Experience in conducting high quality customer research – including qualitative interviewing.
  • Solid grip on strategic and financial fundamentals
  • Strong drive to 'crack the problem' with a deep intellectual curiosity and integrity, combined with a practical sense of how to cut to the core issues and analysis
  • Ability to project manage complex initiatives and coordinate across multiple stakeholders
  • Strong ability to influence and work within the organization
  • Comfort with ambiguity
  • Good facility with Excel and PowerPoint


About GLG / Gerson Lehrman Group

GLG’s platform connects business to expertise for smarter, faster decisions. Our clients rely on GLG’s 650,000+ member-experts and 1,800 employees around the globe to provide 24/7 insight and exceptional service within a rigorous compliance framework. Visit www.glg.it.

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EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.