Surveys Associate, Panel Management

New York, NY, United States

Job Summary

GLG is seeking a Panel Associate to support and grow GLG’s Survey business as a member of the newly developing Panel Management department. Our Panel Management team is responsible for recruiting, updating, and maintaining the conversion of GLG’s network of experts into a structured Online Quantitative Research Survey Panel. 

Our Global Surveys Team facilitates the execution of hundreds of surveys per month across various industry verticals, population geographies, and client types. 

Specific responsibilities include (but are not limited to):

Sample and Compliance leadership

  • Stringent management of reliable external panel partners, holding them accountable to our cost, timing and deliverable quality standards for Bids and Execution/Delivery
  • Collaborate with Project Managers and Compliance Teams to ensure only authentic, accurately targeted and quality sample is collected for all projects
  • Responsibility for Oversight question compliance steps due to client-specific servicing rules

 

Thought leadership:

  • Consistent updating of panel data/monitoring of active panelists
    • Continually identifying innovative and efficient methods to collect and refresh profile questions data from GLG Council Members
  • Identify and implement efficiencies for Inviting and recruiting Council Members to survey projects
  • Adopt clear understanding of strongest panel partners for specific regions, industries and business units
  • Contribute to new, more efficient and scalable solutions to grow, update and maintain the panel tool, including but not limited to:
    • Development and enhancement of panel tool usage
    • Integration of other GLG Council Member data and strategic partnership databases

Commercial leadership: 

  • Responsible for quick and accurate turnaround on project bids to produce best possible revenue margins with successful project recruitment
  • Maintain healthy survey rate metrics, including invite, completion and failed rates
  • Timely field management of competitive bids for panel partners
  • Contribute to the Team effort of driving sample costs down and enact this initiative on a project to project basis
  • Provide input to managers and collaborate with council management to build tools that support accurate and increased feasibility, scoping and recruitment of sample targets

People leadership:

  • Develop a reputation as a can-do, reliable resource and collaborator with QI Project Managers
    • PMs will know you can provide cost, field time and feasibility counts in a timely fashion to confirm with clients and win the project
  • Take feedback and direction from managers to improve processes and execution
  • Uphold and propagate best practices in internal and external panel management, recruitment, and recommending design/screening execution that will support Project Managers identifying and weeding out bad actors during data review

 

 

An ideal candidate will possess the following:

  • BA/BS or equivalent
  • Applicable quantitative research experience is required, and previous market research and particularly panel management experience is strongly preferred
  • Strong communication and interpersonal skills
  • External vendor relationship and individual project management experience
  • Coordinating/collecting and tracking bid, project and performance metrics data
  • Invoice/payment coordination skills

 

About GLG / Gerson Lehrman Group

GLG’s platform connects business to expertise for smarter, faster decisions. Our clients rely on GLG’s 650,000+ member-experts and 1,800 employees around the globe to provide 24/7 insight and exceptional service within a rigorous compliance framework. Visit www.glg.it.

 


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EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.