Project Support Specialist

Sydney, AU

It’s an exciting time to join the GLG and the Research Operations team.  GLG is the world’s leading professional learning platform with over 1,400 employees helping our client companies to answer specific questions through 1:1 learning.  Our Council Members are a highly vetted group of professionals who have joined GLG to help answer these questions from GLG Clients, typically in brief u201cmicro-consultingu201d consultations.  Growing Council Membership base to meet clients’ learning needs is one of the core competence of GLG. In a competitive market such as Australia, speed and cost effectiveness is the key to win. GLG Australia is working on strategy to grow current capability to stay ahead of the game. You will:


  • Execute on short- and long-term vision for building up the team to enhance GLG council membership base.  This will include launching a pilot program in the first half of 2018
  • Collaborate with external partners and ensure value is bring created for both parties
  • Build strong partnerships and gain buy-in with stakeholders, including senior management team.


This role will offer a broad exposure to the Council Management, Strategy, Client Servicing and Engineering groups.


Specific requirements include:

  • Business Development: Design a pitch deck to partners and drive deals from concept to execution (in partnership with internal partnerships lead); 
  • Implementation: Partner with technology, sales and other teams to implement enhancements enabling process improvements;
  • Talent Strategy: Determine talent requirement and build the team. Determine KPI and incentive structure for this team. Proactively take a lead on best practices in talent acquisition; be responsible for training and development efforts;
  • Operations Management: Review workflow and improve performance, productivity, efficiency and profitability through the implementation of effective methods and strategies. This includes managing escalations and presenting performance dashboards to management.


An ideal candidate will have the following:

  • 3+ years of experience with a focus on quality of service delivery, workflow management;
  • Familiar with tools, channels, and tactics to identify recruit industry experts across a variety of topics;
  • Demonstrated excellence in an operations and project management role with successful track; record of launching initiatives and driving change;
  • Must have prior industry specific experience in Australia


 We seek bright, positive and flexible people who also:

  • Act with the highest integrity and professionalism in all their endeavors;
  • Utilize superior analytical and problem-solving skills;
  • Think creatively and focus on opportunities for growth, and lead others to do the same;
  • Exhibit strong ability to influence and work within the organization;
  • Demonstrate comfort with ambiguity.



About GLG / Gerson Lehrman Group

GLG is the world's leading platform for professional learning. Business leaders, investors, consultants, social entrepreneurs, and other top professionals rely on GLG to learn in short- and long-term engagements from a membership of more than 500,000 experts. Clients partner with GLG to address their most complex strategic challenges, make better business decisions, and advance their careers through conversations, mentorships, small group convenings, surveys, and other interactions—all within a rigorous compliance framework. Global, technology-driven, and nimble, GLG’s 1,400 employees work in 22 offices in 12 countries.


We believe strongly in our mission- and values-driven culture. Our core values drive our success. They are: learning & curiosity, responsibility, courage, judgment, fresh perspective, service, and integrity.

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EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.