GLG is seeking a Healthcare Team Leader (TL) to oversee a client service team of five to seven Client Solutions professionals within the Americas Client Solutions organization at GLG. The TL will have an opportunity to own a fast-paced and competitive book of business within the Financial Services sector of GLG’s business serving institutional investors.
Specific responsibilities include (but are not limited to):
- Manage and lead a team of junior to mid-level professional towards meeting or exceeding business targets (commercial, quality, and service)
- Serve as hands-on support for the team’s opportunities (i.e., scoping, staffing, resourcing, problem solving), delivering excellent client service, and maximizing market share and revenues on all Client opportunities)
- Manage day-to-day & week-to-week commercial activities by checking/setting priorities, and managing volume across the team
- Drive continuous improvement through close coaching, role-modeling and adherence to best practices guidelines and workflows, managing to key leading and lagging indicators (i.e., yield, market share, margins, quality, service, and commercial)
- Drive service and product developments through continual client conversations, and maintain relationships with key users
- Develop and implement strategy for key accounts in close collaboration with business leaders and the Business Development team.
- Track team performance and create plans to accelerate growth and revenue in the near and medium-term for your book of business.
- Collaborate with leadership to support strategic, operational, and talent initiatives by contributing to problem solving, testing and implementation
- Champion change and build buy-in for change amongst team. Exemplify GLG leadership and culture in and outside the team
- Ensure adherence to GLG compliance, standards, and values
An ideal candidate will have the following:
- Bachelor's degree in sciences / healthcare (required); advance degree preferred
- Proven ability to manage and motivate a team of client service professionals
- 4-5 years of client service experience with 1-2 years of direct management experience
- Experience within the healthcare industry
- Results-oriented focus and track record of business growth/turnaround
- Ability to thrive in a fast-paced, competitive, client service-oriented work environment
- Excel in a metrics-driven, entrepreneurial, and demanding environment
- Passion for problem solving and delighting clients
- Curious, experimental, adaptive
- Outstanding communication skills and proven ability to engage senior professionals
- Understanding of financial markets and various investment strategies
What We Offer:
Benefits: All U.S. GLGers also have access to benefits such as:
- Comprehensive medical, dental and vision coverage effective on your first day of employment
- Flexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays
- 401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting)
- Tuition reimbursement program for eligible courses including language skills courses
- Paid parental leave, adoption and surrogacy reimbursement
- Free wellbeing support with the Calm app, Maven and EAP, and free long-term therapy & counselling assistance through Pathways
- Other work perks and benefits available based on final job location
Working Environment: Flexible / Hybrid working arrangements typically requiring 2 days per week in office.
Compensation: GLG is committed to fair and equitable compensation practices. Actual compensation is based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. Certain roles may also be eligible for incentive compensation.
About GLG / Gerson Lehrman Group
GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).
We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.
GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.
To learn more, visit www.GLGinsights.com.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.