GLG Client Solutions serves many of the world’s leading professionals, powering great decisions by connecting them to insights from GLG’s global network of experts. Client Solutions works directly with professionals at more than 1,400 companies across all industries, including the world’s top corporations, investment firms, management consultancies, and non-profits.
We are seeking people to join us with a client-first mindset and the ability to engage clients and grow relationships through high-touch service and customer care. The Senior Client Solutions Associate role sits within our EMEA Private Equity Financial Services team, based in Dubai. We have a prestigious and sophisticated client base at leading financial institutions in the EMEA region, including some of the world’s largest Private Equity funds.
This is a key role within GLG, serving our clients and exceeding their expectations. You will be responsible for delivering projects to clients, building relationships with our Network Members (experts) and working with senior colleagues to maximise GLG’s growth and impact. At GLG you will have both the opportunity to build your career and to work in a dynamic and collaborative environment.
Specific responsibilities include (but are not limited to):
- Executing time-sensitive projects for GLG’s clients working within a specialised team – split by either by industry, region or investment strategy
- Leveraging GLG’s network to match Network Members with clients, based on the client’s needs and learning to recruit new senior industry experts for the first 2 – 4 months to grow GLG’s network and enable you to fully engage with our service proposition.
- Daily interaction with GLG’s experts over the phone to qualify profiles to ensure exact fit for client projects
- Maintaining accountability and responsibility for client projects and the overall client experience
- Enhancing your knowledge of clients by building strong relationships with them in addition to thoughtful background research of their portfolio, and typical investment criteria.
- Partnering with our Business Development/Sales team to further engage clients in order to grow revenue and ensure retention of existing accounts
- Partnering with GLG’s Events, Strategic Projects and Survey teams to pitch and execute a wide range of products
- Preparation for and attendance of client meetings alongside Sales team counterparts and other members of the Client Solutions organisation.
An ideal candidate will have the following:
- Demonstrable experience managing client relationships, ideally gained within a B2B environment.
- Ability and mind set to provide service, care and insight to your clients.
- Excellent communication skills, applicable across written, in-person, virtual interactions.
- Experience delivering excellent client service in a fast-paced environment
- Demonstrable commercial acumen
- Strong desire to work in a collaborative environment
- Full business proficiency in English; additional European languages are desirable but not essential for this role
- Ability to multi-task and prioritise activities effectively, while ensuring a high level of accuracy and attention to detail
- Full business proficiency in Arabic and English
Career Progression:
18-24 months after achieving specific qualitative goals (consistent high-quality end-to-end delivery, customer experience, quality of relationship management and outreach), Senior Client Services Associates may progress into more senior roles within Client Solutions, where you are responsible for your own book of business, managing client relationships– if that is how you wish to progress your career. With a range of different business units and teams there is a lot of opportunities to learn and grow by moving within the organisation and changing career paths.
What we offer:
- Competitive base salary plus quarterly commission programme and comprehensive benefits
(including medical and dental, 25 days annual leave plus bank holidays, maternity, paternity and
adoption leave, EAP, LinkedIn Learning and others)
- Global tuition reimbursement to support GLGers who want to continue their professional education
- Company laptop and IT equipment for home office if needed
- An opportunity to contribute to GLG’s Social Impact Partners Programme
About GLG / Gerson Lehrman Group
GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).
We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.
GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.
To learn more, visit www.GLGinsights.com.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
EEO Policy Statement
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.